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Privacy Policy

Please direct all related inquiries to:

Click & Pledge

2200 Kraft Drive

Suite 1000

Blacksburg, VA 24060-6356

Email: privacy@clickandpledge.com

Last Updated: Oct 18, 2024

Introduction

PAYMENT-AS-A-SERVICE CORPORATION, D/B/A CLICK & PLEDGE ("Company" or "We" or "Click & Pledge") respects your privacy and is committed to protecting it through this Privacy Policy (the "Policy"). This Policy describes the types of information we collect when you visit or use our internet website or software application (the "Platform") and our practices for collecting, using, maintaining, protecting, and disclosing that information.

Information Collection Scope: This policy applies to information collected:

  • On this Platform.
  • In email, text, chat bots, and other electronic messages between you and the Platform.
  • When you interact with our advertising and applications on third-party Platforms and services that link to this policy.

Exclusions: This policy does not apply to information collected:

  • Offline or through any other means not operated by the Company or a third party.
  • By any third party (including affiliates and subsidiaries) through applications or content that may link to or be accessible from the Platform.

Policy Applicability: This policy applies to:

  • All visitors ("Site Visitors") to and users of the Platform.
  • Anyone who enrolls for our services ("Clients").
  • "Site Visitors" and "Clients" are collectively referred to as "Users" or "you."

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Platform. By accessing or using this Platform, you agree to this Privacy Policy. This policy may change from time to time. Your continued use of this Platform after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Capitalized terms not defined in this Privacy Policy have the meanings given to them in the Company's "Terms of Use" (the "User Agreement").

Children Under the Age of 13

Our Platform is not intended for children under 13 years of age in the United States or under 16 years of age in the European Union. No one under these ages may provide any information to the Platform. We do not knowingly collect personal information from children under 13 in the US or under 16 in the EU. If you are under 13 (in the US) or under 16 (in the EU), do not use or provide any information on this Platform or through any of its features, register on the Platform, make any purchases through the Platform, use any of the interactive or public comment features of this Platform, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use.

If we learn we have collected or received personal information from a child under 13 in the US or under 16 in the EU without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13 in the US or under 16 in the EU, please contact us at privacy@ClickandPledge.com.

California residents under 13 years of age may have additional rights regarding the collection and sale of their personal information. Please see the "California Residents" section for more information.

What Data Do We Collect?

We collect information that you provide directly to us, information that is automatically collected when you use our Platform, and information we may obtain from third-party sources.

Personal Information You Provide

We may collect personal information that you provide to us directly, including:

  • Name and contact information (email, phone, address)
  • Organization or company name
  • Payment and billing information
  • Account credentials and passwords
  • Communication preferences
  • Any other information you choose to provide

Automatically Collected Information

When you use our services, we may automatically collect certain information, including:

  • IP address and device information
  • Browser type and version
  • Operating system
  • Usage data and website interaction patterns
  • Cookies and similar tracking technologies
  • Log files and analytics data

How Do We Collect Your Data?

We collect your data through various methods:

  • When you register for an account or enroll for our services
  • When you make a donation or transaction through our Platform
  • When you interact with our Platform, including through forms, chat bots, or other communication tools
  • When you subscribe to our newsletters or marketing communications
  • When you contact us for customer support
  • Automatically through cookies, web beacons, and similar tracking technologies
  • From third-party sources, such as payment processors and service providers

How Will We Use Your Data?

We use the information we collect for various purposes:

  • To provide, maintain, and improve our services and Platform
  • To process transactions and manage accounts
  • To communicate with you about our services, including responding to your inquiries and providing customer support
  • To send you marketing communications (with your consent)
  • To detect, prevent, and address technical issues and security threats
  • To comply with legal obligations and enforce our terms
  • To protect our rights, property, and safety, as well as that of our users
  • To personalize your experience on our Platform
  • To conduct analytics and research to improve our services

How Do We Store Your Data?

We implement industry-standard security measures to protect your personal information. Your data is stored on secure servers with encryption both in transit and at rest. We maintain physical, electronic, and procedural safeguards to protect your information.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

Data Retention and Deletion

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your personal information, we will securely delete or anonymize it.

You may request deletion of your personal information at any time by contacting us using the information provided in the "Contact Us" section. We will honor such requests in accordance with applicable law.

Data Usage and Processing

We process your personal information based on various legal bases, including:

  • Consent: When you have given us explicit consent to process your data
  • Contract Performance: To fulfill our contractual obligations to you
  • Legal Obligations: To comply with applicable laws and regulations
  • Legitimate Interests: To pursue our legitimate business interests, such as improving our services and preventing fraud

Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

  • Service Providers: With third-party vendors who perform services on our behalf, such as payment processing, data analytics, and customer support
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • Legal Requirements: When required by law, court order, or governmental authority, or to protect our rights and safety
  • With Your Consent: When you have given us explicit permission to share your information
  • Affiliates: With our affiliates and subsidiaries for business purposes

Choices About How We Use and Disclose Your Information

We provide you with choices regarding the personal information you provide to us. You can:

  • Opt out of receiving marketing communications from us by following the unsubscribe instructions in our emails
  • Control cookie settings through your browser preferences
  • Request access, correction, or deletion of your personal information
  • Object to certain processing activities
  • Request data portability

To exercise these choices, please contact us using the information provided in the "Contact Us" section.

Marketing

We may use your personal information to send you marketing communications about our products and services, as well as those of our partners. You can opt out of receiving these communications at any time by:

  • Clicking the unsubscribe link in any marketing email we send you
  • Contacting us directly at privacy@clickandpledge.com
  • Updating your communication preferences in your account settings

Even if you opt out of marketing communications, we may still send you transactional or administrative messages related to your account or our services.

What Are Your Data Protection Rights?

Depending on your location, you may have the following rights regarding your personal information:

  • Right to Access: Request access to your personal data and receive a copy of the information we hold about you
  • Right to Rectification: Request correction of inaccurate or incomplete data
  • Right to Erasure: Request deletion of your personal data under certain circumstances
  • Right to Restrict Processing: Request that we limit how we use your personal information
  • Right to Data Portability: Request transfer of your data to another service provider
  • Right to Object: Object to processing of your data for certain purposes, including direct marketing
  • Right to Withdraw Consent: Withdraw your consent at any time where we rely on consent to process your data

To exercise these rights, please contact us using the information provided in the "Contact Us" section. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

California Residents

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

  • Right to know what personal information we collect, use, disclose, and sell
  • Right to delete personal information we have collected from you
  • Right to opt out of the sale of personal information (we do not sell personal information)
  • Right to non-discrimination for exercising your privacy rights
  • Right to correct inaccurate personal information
  • Right to limit the use and disclosure of sensitive personal information

California residents under 13 years of age have additional rights regarding the collection and sale of their personal information. We do not knowingly sell the personal information of minors under 16 years of age.

To exercise your California privacy rights, please contact us at privacy@clickandpledge.com or use the contact information provided in the "Contact Us" section.

Nevada Residents

Nevada residents have the right to opt out of the sale of certain personal information. We do not currently sell personal information as defined under Nevada law. However, if you are a Nevada resident and would like to submit a request regarding the sale of personal information, please contact us at privacy@clickandpledge.com.

International Privacy Practices

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using our services, you consent to the transfer of your information to our facilities and those third parties with whom we share it as described in this policy.

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we will ensure that appropriate safeguards are in place to protect your personal information in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently and to provide information to the website owners. Cookies allow a website to recognize your device and store some information about your preferences or past actions.

How Do We Use Cookies?

We use cookies and similar tracking technologies to:

  • Remember your preferences and settings
  • Authenticate you and maintain your session
  • Analyze how you use our Platform to improve our services
  • Provide personalized content and advertisements
  • Track your interactions with our Platform

What Types of Cookies and Other Tracking Do We Use?

We use the following types of cookies and tracking technologies:

  • Essential Cookies: Required for the Platform to function properly
  • Performance Cookies: Help us understand how visitors interact with our Platform
  • Functionality Cookies: Remember your preferences and settings
  • Targeting/Advertising Cookies: Used to deliver relevant advertisements and track campaign effectiveness
  • Web Beacons: Small graphic images used to track user activity
  • Pixel Tags: Used to measure the effectiveness of our marketing campaigns

How to Manage Your Cookies

You can control and manage cookies in various ways. Most browsers allow you to refuse or accept cookies, and to delete cookies that have already been set. You can typically find these settings in your browser's preferences or options menu.

However, please note that if you choose to disable cookies, some features of our Platform may not function properly, and you may not be able to access certain parts of our services.

For more information about managing cookies, please visit:

Privacy Policies of Other Websites

Our Platform may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's website. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to Our Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

Changes to this Privacy Policy are effective when they are posted on this page. Your continued use of our Platform after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

How to Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Click & Pledge

2200 Kraft Drive

Suite 1000

Blacksburg, VA 24060-6356

Email: privacy@clickandpledge.com

How to Contact the Appropriate Authorities

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have the right to lodge a complaint with your local data protection authority if you believe that we have not complied with applicable data protection laws.

For more information about your local data protection authority, please visit:

If you are located in the United States, you may file a complaint with the Federal Trade Commission (FTC) at www.ftc.gov.